Senior Systems Analyst - Knoxville, USA

Job Type:

Full Time

Location:

United States

Why Principle?

Principle is an international brand implementation company; we bring global brands to life in any environment, anywhere in the world.

Brand implementation and corporate identity roll out is a complicated job, we work with businesses to ensure their brand is delivered consistently by expertly providing consultancy, audit and project management, fit-out, signs and wayfinding, graphics, interiors, financing and regular maintenance.

All our employees work in an environment where they are actively encouraged to maintain and improve our standards, to pursue new ideas and new ways to work. We focus on looking forward and harnessing the energy of those who want to build their career by thinking outside the box.

Our people make us unique; the way we work; our thinking; our service.

Purpose of the Role

The Senior Systems Analyst will play a pivotal role in shaping the technological vision and strategy of our company. This position requires an innovative and dynamic individual who can drive IT solutions that align with business objectives and ensure seamless execution across multiple groups within the organization. The Senior Systems Analyst will oversee the IT responsibilities in the United States and work closely with the Head of IT in the UK regarding the management of systems and infrastructure, and spearhead initiatives that foster business growth, operational efficiency, and data security.

Key Responsibilities & Accountabilities:

Strategic IT Leadership: Lead the US IT strategy to support the company's operational and strategic goals. Provide visionary leadership to ensure IT systems are future-proof and scalable.
Infrastructure Management: Oversee the design, implementation, and maintenance of the company’s IT infrastructure, ensuring optimal performance and reliability as it relates to the US.
Cybersecurity: Establish and maintain robust cybersecurity measures to protect company data and systems from threats and breaches. Ensure compliance with global data protection regulations.
Technology Innovation: Introduce cutting-edge technologies to enhance resource efficiency, improve workflows, and support digital transformation initiatives.
Advanced understanding of Active Directory and other core Microsoft technologies. Able to create and maintain user and computer accounts and modify file permissions and security access lists. Advanced understanding of group policy design and creation. Able to design hierarchical OU structure to meet business needs.
Budget Oversight: Manage IT budgets effectively, ensuring cost-efficient solutions while maintaining high-quality service standards.
Vendor Relations: Build and maintain strong relationships with external vendors and service providers to secure best-in-class solutions and services.
Ensures system issues are resolved on time and efficiently to meet business deadlines and support the 24x7 system business functions.
Project Management: Oversee IT projects, ensuring timely delivery, adherence to budgets, and alignment with business needs.
Stakeholder Collaboration: Work closely with internal stakeholders, including senior management and department heads, to understand business needs and deliver tailored IT solutions.
Desktop support and new equipment rollout including set up of company hardware e.g. thin clients, laptops, printers etc.
Local network, Wi-Fi set up and maintenance.
Asset management and tracking.

Position Qualifications:

Education: Bachelor’s degree in information technology, Computer Science, or a related field. A master’s degree or advanced certifications such as ITIL, PMP, or CISSP are highly desirable.
Experience: Minimum of 5 - 7 years of progressive IT experience, including at least 5 years in a senior leadership role within a global or multinational company.
Technical Expertise: In-depth knowledge of IT systems, infrastructure, networking, and software solutions. Familiarity with emerging technologies such as AI, IoT, and cloud computing.
Leadership Skills: Proven ability to lead diverse teams and drive results in a fast-paced, dynamic environment.
Communication: Strong interpersonal skills with the ability to communicate technical concepts to non-technical stakeholders.
Problem-Solving: Demonstrated analytical and problem-solving skills with a hands-on approach to overcoming challenges.
Global Insight: Understanding of the complexities of operating in a global market, including cultural sensitivity and knowledge of international IT regulations.
Exceptional customer service
Previous IT and systems management experience
Ability to communicate effectively with internal and external personnel throughout projects.
Experience in telephone support and remote access.
Experience in laptop setups and printer installations.
Understanding of VOIP phone systems,
MDM (Mobile Device Management) experience would be advantageous.
MAC and Apple devices experience desirable.
Knowledge of PCI compliance desirable
Microsoft 365 experience essential
Able to work on own initiative and maintain solid performance under pressure; able to work with limited supervision.
Excellent organizational skills focused and the ability to multitask and meet deadlines in an ever changing, fast paced environment.
Must be a proactive thinker with the ability to identify recommendations and develop ideas to deliver improvements.
High level of attention to detail.
Ability to work under pressure with challenging timelines.

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